Concierge Services for Sydney Residential & Mixed-Use Buildings
The lobby is the first thing residents and visitors see, and a building without a front-of-house presence quickly feels it – uncontrolled access, parcels piling up, and no one to ask. A professional concierge changes the daily experience of living in and visiting your building.
TBPM’s Concierge Services provide a well-presented, reliable front-of-house team for residential and mixed-use buildings. The concierge welcomes residents and visitors, manages deliveries and front-desk tasks, and supports the smooth, secure operation of the building.
Concierge can run as a standalone service or work alongside Full-Time On-Site Building Management, giving buildings both operational oversight and a dedicated resident-facing presence.
Your Free Onboarding Package
Every building that engages TBPM receives the following at the start of the service, at no extra cost:
Free Energy & Financial Audit – before anything else, we audit the building’s energy use, service contracts and recurring costs to identify savings. The aim is simple – reduce running costs so the management fee partly pays for itself.
Building Asset Register – we compile a complete asset register covering plant, equipment and major building components, giving your Owners Corporation a clear basis for maintenance planning and capital works forecasting.
Free Dedicated Building Website – we set up a dedicated website for your building on its own domain name, included permanently for the life of the agreement. Setup, ongoing hosting and domain renewal are all covered by TBPM at no cost – giving residents a single, professional place to find notices, contacts and building information. We review the website content with the Strata Committee each year to keep it accurate and current.
What's Included
- Professional front-of-house presence — a well-presented concierge in the lobby to welcome residents, visitors and contractors, setting a consistent, organised first impression.
- Parcel and delivery management — receiving, recording, securely storing and notifying residents of parcels, reducing lost deliveries and lobby clutter.
- Visitor and contractor assistance — directing guests, contractors and service providers, and supporting smooth, controlled building access.
- Resident enquiries — a reliable point of contact for everyday questions, building information and day-to-day assistance.
- Facility booking coordination — managing bookings for meeting rooms, BBQ areas, gyms, pools and other shared amenities where applicable.
- Building communication support — helping distribute resident notices, access updates and maintenance alerts from building management.
- Flexible shift coverage — concierge hours tailored to your building, whether mornings, evenings, weekends or extended cover. [Confirm the shift options TBPM offers.]
- Integrated building support — the concierge works alongside your Building Manager to report and escalate maintenance and security matters quickly.
- Quarterly committee reviews — we meet with the Strata Committee every quarter to review service performance, raise and resolve any concerns, and adjust the scope as the building’s needs change.
- Professional front-of-house presence — a well-presented concierge in the lobby to welcome residents, visitors and contractors, setting a consistent, organised first impression.
- Parcel and delivery management — receiving, recording, securely storing and notifying residents of parcels, reducing lost deliveries and lobby clutter.
- Visitor and contractor assistance — directing guests, contractors and service providers, and supporting smooth, controlled building access.
- Resident enquiries — a reliable point of contact for everyday questions, building information and day-to-day assistance.
- Facility booking coordination — managing bookings for meeting rooms, BBQ areas, gyms, pools and other shared amenities where applicable.
- Building communication support — helping distribute resident notices, access updates and maintenance alerts from building management.
- Flexible shift coverage — concierge hours tailored to your building, whether mornings, evenings, weekends or extended cover. [Confirm the shift options TBPM offers.]
- Integrated building support — the concierge works alongside your Building Manager to report and escalate maintenance and security matters quickly.
- Quarterly committee reviews — we meet with the Strata Committee every quarter to review service performance, raise and resolve any concerns, and adjust the scope as the building’s needs change.
How it works?
Switching building managers worries most committees – they picture a messy handover. It doesn’t have to be.
Free consultation
We review your lobby, access points and resident needs to understand the right level of cover, at no cost or obligation.
Tailored proposal
You receive a clear scope, shift pattern and fee built around your building – no generic packages.
Smooth mobilisation
We recruit and brief the right concierge for your building and integrate them into daily operations.
Best Suited For
Residential and mixed-use buildings with active lobbies.
Buildings with regular parcel deliveries or shared amenities.
Premium buildings seeking a professional, resident-facing service.
Why TBPM?
Professional, well-presented concierge staff who represent your building the way residents expect.
Public liability and workers’ compensation cover and police-checked personnel.
Servicing strata buildings across Inner West, North Shore, Eastern Suburbs, Western Suburbs, CBD
Site staff are supported by our office team for admin, reporting, and escalation – your service is never reliant on one person.
Book a Free Concierge Consultation
If your building would benefit from a professional front-of-house presence, we’ll help you scope the right level of cover.
Pairs with: Full-Time On-Site Building Management for buildings that need both operational oversight and resident-facing support.